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All features of Recordings Insights available via api
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About us
ASC Recording Insights offers users a compliant recording and analytics solution for their entire communications. Microsoft’s Cognitive Services transcribe audio to text and Natural Language Processing facilitates automated categorization, emotion detection, and translation directly in the app. Service quality, legal security, and big data.
Excellent service quality, fulfilling legal regulations and compliance guidelines, handling huge amounts of data: being the central hub for companies of any industry, contact centers are facing permanently increasing challenges. Due to directives such as MiFID II and FinVermV, particularly banks and insurance companies are legally obligated to record all consultation calls and professional advice. ASC Recording Insights help to record communication in compliance with the law as well as to analyze its content, to evaluate internal processes, and to detect market trends.
In order to use the app and the api, users need an active ASC recording license.
Advantages at a glance
Record all Microsoft Teams communications.
Archive in Microsoft Azure in selectable geographical regions/locations
Quick and easy deployment thanks to “Click & Buy”
Integrated app in Microsoft Teams (no third-party application required) for streamlined user experience/locations\n•\tTurnkey compliance MiFID II and Dodd-Frank
User matching via Microsoft Azure Active Directory
Powerful, proactive insights using Azure Cognitive Services
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